I am experiencing audio issues. What should I do?

GazeShare gazeshare.com
Follow these steps to troubleshoot your audio issues.

1. Refresh the page on both machines and try again.

2. Make sure your microphone and speakers are plugged into your computer and turned on. Check that your microphone isn’t muted.

2.5. If you have connected any of your hardware using a USB port, you might need to install software from the device manufacturer. If the installation isn't complete, the hardware won't transmit any sound. 

3. Are you running another program that uses your microphone or speakers? Turn off that source to enable audio in GazeShare. If you are unsure if something may be running, you can check your Task Manager (Windows) or Activity Monitor (Mac). To improve your experience with GazeShare, we suggest that you close as many other programs and tabs on your computer as possible.

4. Switch your microphone off and on in the application.

mic on

5. Make sure the correct microphone is selected in Google Chrome.

Click on the camera icon in the top right of your Google Chrome browser. Choose the microphone you would like to use. Refresh the page.

click here for mic settings    allow mic

6. Do you have strict firewalls that might be blocking your computer from using GazeShare properly? Try changing the network, for example, to the hotspot from your phone and then check if it is working properly. 

Still no luck? We are so sorry! Please send an email to gazeshare@tobii.com describing your issues, and we will get in touch as soon as we can.